Q: Do you offer samples?
A: Yes, we provide free samples through SF Express, DHL, or EMS, with the delivery fee not included.
Q: What is your minimum order quantity?
A: Our minimum order quantity is usually a 20-foot standard container.
Q: Can OEM/ODM be supported?
A: Yes, we can produce according to your requirements.
Q: Do you have it in stock?
A: We strive to keep most of our products in stock to meet customer preferences.
Q: When do you expect delivery?
A: Delivery time varies based on order quantity, with samples delivered within 7 working days and large orders within 7-15 working days after payment.
Q: What are your payment terms?
A: We recommend wire transfer in advance or a 30% deposit before production, with the remaining 70% paid after loading.
Q: What documents can you provide?
A: We typically offer commercial invoice, packing list, bill of lading, insurance, analysis sheet, and certificate of origin, accommodating any special market requirements.
Q: How do you handle quality complaints?
A: Our stringent quality control minimizes issues, and we provide compensation for any genuine product quality concerns based on certification materials.